I work at a coffee shop. In that coffee shop I see many people. I interact with them, serve them, take their orders. And to be honest I'm getting pretty tired of it. People just aren't very nice, is the thing. And as each day passes it seems to bother me more and more. Here's why:
I feel like in the customer service realm we are constantly told that the customer is, of course, always right. I have to disagree. There are instances when customers are BLATANTLY wrong. For example, a woman approached the counter today after ordering, threw her to-go bag of food on the counter and said, "I wanted a turnover, not a scone." My co-worker Nathan then responded, "Oh, you said scone" which she just returned a, "No." Nathan had no problem with giving this woman the correct piece of food, but our customer could never have been at fault, for she should be always right. Right? The fact is, this woman was paying so little attention to her interaction with us at the counter that she couldn't even faintly recall saying "scone" instead of "turnover." Just to be clear - it was certain between Nathan and I that this woman said scone, not turnover. I could give you countless examples of similar situations - people being jerks because of a mistake they made in the ordering process.
At what point do we stop enabling people to blame all their actions on other people? I realize that it would be inappropriate for me to correct each person's mistake, but I feel like there should be a time for me, the server, to say to the customer - I'm sorry, you're incorrect. I just think that we (the world) enable people to be as self-interested and absorbed as possible. When is it right to say - "Hey! Don't talk to me like that!" Don't I have the right to be treated reasonably? For heavens sake, I'm giving these people a cup of coffee! They don't NEED this coffee, it's not something they're investing in - it's a beverage! So just chill out, slow down and order.
I'm about ready to snap at the next guy that pushes my buttons.
P.S. next time you order your medium caramel latte with an extra shot, could you just say hello to your barista first? They'd appreciate it. We're not machines.